Make every first call a useful conversation.
Give callers a front desk that answers questions, captures the reason for their call, books a time, and connects them to the right person. Keep your opening hours, routing rules, and brand voice in one place.
An answered call. A clear next step. Context for your team.
Actually, could we make that Thursday afternoon? And let the advisor know it’s for our second location.
Thursday at 2:30 works. I’ll add the location details, send your confirmation and brief your advisor.
Welcome callers your way
Use your own number, greeting, voice, and language preferences. Let callers explain what they need naturally.
- Inbound phone answering
- Language detection and code-switching
- Business-hours and after-hours rules
Resolve the routine
Ground answers in your business information and connect scheduling to the calendars your team uses.
- Knowledge-backed answers
- Calendar appointment booking
- Structured message capture
Get people to people
Route urgent requests and exceptions to a human with the conversation context already attached.
- Warm transfer with context
- Queue and overflow routing
- Voicemail and follow-up actions
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Set the front-desk brief
Add locations, opening hours, services, FAQs, and the requests that must go straight to staff.
- 02
Connect the destination
Assign a phone number, connect a calendar, and define the people or queues that receive transfers.
- 03
Inspect the handoff
Review answered calls, completed bookings, transfer completion, and unanswered questions to improve the brief.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Multi-location front desks
After-hours answering
Overflow call coverage
Appointment-led businesses
Can we keep our existing business number?
Connect an existing carrier through BYOC SIP, or use number porting and hosted-number options. You can also purchase and assign a new number.
What should stay with a person?
Set escalation rules for urgent situations, sensitive questions, complaints, and requests outside the agent’s authority. The agent transfers context instead of asking callers to start again.
Where should we begin?
Start with one location or an after-hours queue. Define a successful call, test representative requests, and compare completed next steps with your current answering process.
Keep exploring.
Turn the next incoming call into a next step.
Answer demand with an AI agent that understands why someone called, uses your business knowledge and takes action. Give routine questions a resolution and complex requests a clear route to your team.
Explore productTelephony & ChannelsBring AI to the numbers and calling systems you already use.
Connect business telephony to conversational agents without losing the operating choices behind it. Use managed numbers, existing carriers or SIP infrastructure for inbound service and outbound customer work.
Explore productAppointment automationTake scheduling out of the back-and-forth.
Let customers book, move, or cancel an appointment in a natural conversation. Connect availability, business rules, and confirmations so every booking carries the details your staff need to prepare.
Explore solutionsGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.