Refund and Cancellation Policy

Refund & Cancellation Policy — Vagary Voice

Effective date: 2026-07-29 · Version: v2.0

Provider: Vagary Labs LLP (LLPIN ADA-4675), House No. 418 Ward No. 38, Chandni Takij Road, Satna, Kotwali, Raghurajnagar, Satna - 485001, Madhya Pradesh, India.

Applies to: paid subscriptions and purchases for Vagary Voice at vagaryvoice.cloud.

This policy governs cancellations and refunds. It is part of our Terms of Service at vagaryvoice.cloud/terms.

1. Subscriptions

Plans renew automatically each billing cycle until cancelled.
You may cancel anytime from your account settings or via [email protected].
On cancellation you retain access until the end of the current paid period; we do not pro-rate mid-cycle.

2. Refund eligibility

Charges are non-refundable once a billing period has begun, except where a refund is required by applicable Indian law.

The exception is service failure: if we materially fail to provide the service during a paid period, you may request a refund or a service credit for the affected period. We assess such requests against our own uptime and delivery records.

We process approved refunds to the original payment method within 7 business days of approval. Your bank or card issuer may take additional time to post the credit.

3. Non-refundable items

The following are not refundable:

Metered usage already consumed (for example voice minutes, transcription or synthesis already processed).
One-time setup, onboarding or migration fees once the work has been performed.
Third-party pass-through costs we have already incurred on your behalf, such as telephony carrier charges.

4. How to request a refund

Contact [email protected] with your account and order details. We may ask for information to verify the request.

5. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly.

6. Taxes

Refunds are net of applicable taxes (incl. GST) where the tax is non-recoverable.

7. Changes & contact

We may update this policy; the effective date will change. Questions / disputes: [email protected] / Grievance Officer Chinmay Ramraika — [email protected].