Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 1, 2024

Vagary Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Account information (name, email, company name) when you register
Usage data and analytics to improve our services
Audio data processed through our API (retention policies apply)
Payment information processed securely through our payment providers
Technical data such as IP address, browser type, and device information

How We Use Your Information

To provide and maintain our voice AI services
To process transactions and send related information
To send technical notices, updates, and support messages
To respond to your comments, questions, and customer service requests
To analyze usage patterns and improve our platform

Data Protection

All data is encrypted in transit using TLS 1.3
Data at rest is encrypted using AES-256 encryption
Regular security audits and penetration testing
SOC 2 Type II compliance for enterprise customers
GDPR and CCPA compliant data handling practices

Data Sharing

We do not sell your personal information to third parties
Data may be shared with service providers who assist in our operations
We may disclose information when required by law
Aggregated, anonymized data may be used for research purposes
Business transfers may involve data transfer with appropriate safeguards

Your Rights

Access and receive a copy of your personal data
Request correction of inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability - receive your data in a structured format

International Transfers

Data may be transferred to and processed in the United States
We use Standard Contractual Clauses for EU data transfers
Data residency options available for enterprise customers
All transfers comply with applicable data protection laws

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Types of Cookies We Use

Essential Cookies: Required for the platform to function properly
Analytics Cookies: Help us understand how visitors interact with our platform
Preference Cookies: Remember your settings and preferences

Questions About Privacy?

If you have any questions about this Privacy Policy, please contact us.

Email: privacy@vagaryvoice.com