Resolve the question. Preserve the relationship.
Give customers answers grounded in your knowledge and actions connected to your systems. When a conversation needs judgment, hand it to a person with the issue, attempted steps, and customer context intact.
Useful self-service with a clear path to a human.
Answers with a source. Memory with boundaries.
Answer from your knowledge
Connect support content and retrieve the material relevant to the customer’s actual question.
- Knowledge-base ingestion
- Hybrid retrieval and citations
- Notion, Drive, and Confluence loaders
Move the issue forward
Use approved tools to look up a record, capture missing details, and create or update a support case.
- Custom API actions
- Zendesk and Intercom connections
- Structured issue summaries
Escalate with the story
Keep sensitive decisions and exceptions with your team, carrying the conversation into the handoff.
- Warm transfer
- Cross-call customer context
- Human-in-the-loop controls
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Choose a support boundary
Start with a clear issue family, trusted knowledge sources, and an explicit list of actions the agent may take.
- 02
Connect the service workflow
Publish to phone, web, or chat. Link customer lookup and ticketing tools, then test resolution and escalation paths.
- 03
Improve from real conversations
Inspect resolution outcomes, repeat contacts, transfer quality, satisfaction, and cost per resolved issue. Turn failure cases into regression tests.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Account and order questions
Product troubleshooting
After-hours support
Multilingual service desks
How does the agent handle missing knowledge?
Set confidence thresholds and escalation behavior. Route unanswered questions to your team, then use conversation review to identify the material your knowledge base needs.
Can it change customer records?
Yes, through connected tools within the permissions and approval rules you define. Keep consequential decisions behind an appropriate human approval step.
Which metric should we optimize first?
Use successful resolution with acceptable customer experience. Containment alone can hide repeat contacts or frustrated callers, so inspect those outcomes together.
Keep exploring.
Answers grounded in your business. Context that carries forward.
Connect the information agents need to answer accurately and the context they need to continue a customer relationship. Keep business knowledge, structured records and conversation memory under organization-level control.
Explore productTools & IntegrationsConnect the conversation to the work behind it.
Give agents approved actions in your CRM, calendar, helpdesk and business systems. Turn a spoken request into a structured operation, then bring the result back into the conversation.
Explore productQuality & EvaluationMake the next release better than the last conversation.
Turn production conversations into tests, evaluate the voice experience and compare agent changes before publishing. Give quality a repeatable workflow that includes knowledge, actions, timing and handoffs.
Explore productGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.