Connect the conversation to the work behind it.
Give agents approved actions in your CRM, calendar, helpdesk and business systems. Turn a spoken request into a structured operation, then bring the result back into the conversation.
A booking, record update or handoff you can verify in the destination system.
A conversation, connected to your business.
Start with familiar systems
Connect actions to the software where your business already works.
- Read and update CRM records across supported CRM connections.
- Find availability, book appointments and work with helpdesk cases.
- Extend workflows through n8n, Make and generic HTTP actions.
Make tools deliberate
Define what an agent may do and what information each operation requires.
- Build customer tools with structured arguments and validation.
- Use MCP connections with tool-approval policies.
- Extend the integration catalog through the connector SDK and plugin runtime.
Follow the result
Keep event delivery and business actions observable after the call.
- Subscribe to events and transform payloads for downstream systems.
- Inspect delivery history, test events and replay through the webhook portal.
- Use signed webhooks, retries and tenant-scoped delivery controls.
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Define the business action
Specify the destination record, required fields and expected result.
- 02
Authorize the connection
Configure a supported integration or approved custom tool.
- 03
Test end to end
Speak the request and verify the corresponding change in the connected system.
- 04
Monitor delivery
Inspect action outcomes and webhook history when a follow-up needs attention.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Qualify a caller and update the CRM opportunity.
Book a calendar slot during a service inquiry.
Open a support case and notify the responsible channel.
What if our business system is not in the catalog?
Use a custom API tool, automation connection or the connector SDK. Define the fields, permissions and result contract for the task the agent needs to perform.
Can I control which MCP tools an agent uses?
Yes. Tool-approval policies let you govern MCP actions. Combine them with argument validation and scoped connections so the agent operates within its intended responsibility.
How do I know an action really happened?
Check the returned tool result and the destination record. Conversation history and webhook delivery history help trace the request, while the connected system provides the business outcome.
Keep exploring.
Your application. A complete conversation layer.
Use REST, GraphQL, WebSocket streaming, SDKs and MCP to bring voice into your product. Keep your own agent brain, business logic and provider strategy while Voice handles the conversation experience.
Explore developersKnowledge & MemoryAnswers grounded in your business. Context that carries forward.
Connect the information agents need to answer accurately and the context they need to continue a customer relationship. Keep business knowledge, structured records and conversation memory under organization-level control.
Explore productLead qualificationTurn interest into a conversation sales can act on.
Speak with inbound prospects, ask the questions that matter to your business, and capture a useful brief in your CRM. Give sales the prospect’s needs, fit, timing, and agreed next step before the first meeting.
Explore solutionsGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.