Let the conversation travel with your customer.
Publish agents across phone, web, chat, SMS, and WhatsApp experiences. Connect channel-specific interactions to the same customer workflow, with relevant context and a clear destination for every next step.
A connected journey from the first question to the follow-up.
A conversation, connected to your business.
Meet customers where they arrive
Choose the entry point that suits the task, from a business number to an assistant inside your product.
- Phone and browser voice
- Inbound chat and SMS
- WhatsApp messaging and voice
Continue with a useful next step
Move from a conversation to a confirmation, booked time, support case, or staffed handoff through connected actions.
- SMS and WhatsApp triggers
- Calendar and CRM actions
- Human transfer with context
Make context deliberate
Connect relevant customer history while respecting the identity, permissions, and retention rules of the workflow.
- Cross-call history and memory
- Signed embed sessions
- Tenant and channel access controls
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Map the channel journey
Identify where customers start, which next steps move to another channel, and who owns the request after a handoff.
- 02
Connect identity and actions
Define how a customer record is matched and verified. Link channel actions to your calendar, CRM, helpdesk, or application.
- 03
Review the entire outcome
Inspect completed tasks, repeated explanations, successful confirmations, and unresolved transfers across the journey rather than counting each channel separately.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Website enquiry to phone conversation
Call-to-message booking confirmation
Voice and chat customer support
Embedded product assistance
Does every channel need an identical script?
Use a shared workflow with channel-appropriate prompts and actions. A spoken interaction, short message, and web experience need different presentation even when they serve the same customer goal.
Can the agent send a message after a call?
Yes. Use SMS or WhatsApp actions for permitted confirmations and follow-up. Connect delivery and customer responses to the system that owns the next step.
Where should we start connecting channels?
Choose one transition, such as a phone booking followed by a confirmation. Test identity, consent, delivery, and ownership before extending to a broader journey.
Keep exploring.
Turn the next incoming call into a next step.
Answer demand with an AI agent that understands why someone called, uses your business knowledge and takes action. Give routine questions a resolution and complex requests a clear route to your team.
Explore productTools & IntegrationsConnect the conversation to the work behind it.
Give agents approved actions in your CRM, calendar, helpdesk and business systems. Turn a spoken request into a structured operation, then bring the result back into the conversation.
Explore productKnowledge & MemoryAnswers grounded in your business. Context that carries forward.
Connect the information agents need to answer accurately and the context they need to continue a customer relationship. Keep business knowledge, structured records and conversation memory under organization-level control.
Explore productGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.