Move from “Are you free?” to a confirmed next step.
Connect Cal.com or Google Calendar to agents that check availability, coordinate appointments, and handle the details around a booking.
A scheduling conversation ends with a clear appointment and follow-up.
A conversation, connected to your business.
Offer useful availability
Bring scheduling into the conversation with the appointment types and availability your business controls.
- Calendar appointment tools
- Business-hours context
- Typed date and contact details
Handle the surrounding work
Collect the reason for the visit and communicate what the customer and your team need to know next.
- Purpose and preference capture
- Confirmation actions
- Reminder and follow-up workflows
Keep exceptions human
A special request should become a useful handoff instead of an appointment the agent cannot fulfill.
- Escalation rules
- Warm-transfer context
- Conversation and action review
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Connect scheduling
Choose the calendar, appointment types and business rules for this organization.
- 02
Shape the conversation
Define the required details and what to do when the requested time or service is unavailable.
- 03
Verify the booking
Test the appointment action and confirmation with a bounded test conversation.
- 04
Coordinate the next step
Publish on the relevant channels and review bookings, exceptions and follow-up outcomes.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
appointments
healthcare
real estate
Can the agent handle appointment changes?
Build change and follow-up flows around the calendar actions and business rules you allow. Keep unusual requests, restricted changes and policy exceptions on a defined human path.
What should we validate before launch?
Test the permitted reads and writes, the identity and permissions of the connection, the handling of missing data, and the behavior when the receiving system is unavailable. Review the actual action result with the conversation.
Where do integration costs fit?
Voice plan allowances and external-service charges are separate considerations. Include your connected software subscriptions, carrier and provider usage, numbers and any agreed overage in the operating budget.
Keep exploring.
Take scheduling out of the back-and-forth.
Let customers book, move, or cancel an appointment in a natural conversation. Connect availability, business rules, and confirmations so every booking carries the details your staff need to prepare.
Explore solutionsVoice AI for healthcare administrationHelp patients navigate the administrative side of care.
Handle appointment requests, opening-hour questions, reminders, and front-desk coordination. Give administrative staff more context while keeping clinical questions and care decisions with qualified people.
Explore industriesVoice AI for real estateTurn property enquiries into well-prepared viewings.
Answer listing questions, understand what a buyer or tenant is looking for, and coordinate the next conversation or viewing. Keep agents informed with the preferences and questions behind every enquiry.
Explore industriesGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.