Turn property enquiries into well-prepared viewings.
Answer listing questions, understand what a buyer or tenant is looking for, and coordinate the next conversation or viewing. Keep agents informed with the preferences and questions behind every enquiry.
A property conversation that arrives with a useful brief.
Actually, could we make that Thursday afternoon? And let the advisor know it’s for our second location.
Thursday at 2:30 works. I’ll add the location details, send your confirmation and brief your advisor.
Respond to the enquiry
Use approved listing information to discuss location, amenities, viewing arrangements, and the customer’s stated requirements.
- Listing knowledge and API lookup
- Multilingual answering
- After-hours enquiry capture
Prepare the property brief
Capture area, property type, budget preferences, and timing so the agent can continue a relevant conversation.
- Structured preference extraction
- CRM contact updates
- Cross-call history
Coordinate the viewing
Connect availability and follow-up with the agent who owns the listing, keeping negotiation and exceptions with people.
- Calendar booking
- Warm agent transfer
- SMS and WhatsApp confirmations
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Connect current property information
Choose trusted listing sources and define how the agent handles changed availability, uncertain details, and requests for a human.
- 02
Set enquiry routing
Route by property, location, language, and agent availability. Write the customer’s preferences into the existing sales workflow.
- 03
Inspect viewing progression
Review qualified enquiries, accepted and attended viewings, follow-up responses, listing-answer accuracy, and cost per booked viewing.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Residential listing enquiries
Rental enquiry handling
Viewing coordination
Post-viewing follow-up
Can the agent check current listing availability?
Connect your listing system through an API tool for current records. Use uploaded knowledge for stable material and route uncertainty to the responsible agent.
Can it negotiate a property transaction?
Keep negotiations, contractual commitments, and professional judgments with your agents. The voice workflow gathers context, explains approved information, and arranges the right conversation.
How should a brokerage get started?
Begin with one listing group or an after-hours enquiry line. Connect the CRM and viewing calendar, then inspect whether the captured brief helps agents move the conversation forward.
Keep exploring.
Turn interest into a conversation sales can act on.
Speak with inbound prospects, ask the questions that matter to your business, and capture a useful brief in your CRM. Give sales the prospect’s needs, fit, timing, and agreed next step before the first meeting.
Explore solutionsAppointment automationTake scheduling out of the back-and-forth.
Let customers book, move, or cancel an appointment in a natural conversation. Connect availability, business rules, and confirmations so every booking carries the details your staff need to prepare.
Explore solutionsCustomer follow-upContinue the conversation after the transaction.
Coordinate reminders, service updates, feedback, and renewal conversations using what you already know about the customer. Give every follow-up a clear purpose and every response somewhere useful to go.
Explore solutionsGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.