Keep customer service moving after the buy button.
Help shoppers find order information, understand return processes, and connect with the right store or support team. Bring customer conversations and commerce records together across phone, web, and messaging.
A useful answer and an actionable next step for every order question.
A conversation, connected to your business.
Answer with order context
Look up the relevant record through your commerce tools and explain status using your approved service policies.
- Order-system API tools
- Customer and contact lookup
- Policy-grounded answers
Coordinate the next action
Capture a return request, create a service case, or connect the customer with staff who can approve an exception.
- Structured return and issue intake
- Helpdesk integrations
- Warm transfer to store or support
Follow the customer journey
Continue across channels and use delivery or service events to start an appropriate follow-up.
- Voice, chat, and SMS publishing
- Webhook-triggered workflows
- Customer history and feedback
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Choose a commerce workflow
Define the identity checks, trusted order source, return policies, and actions that require staff approval.
- 02
Connect records and resolution
Link the commerce API and helpdesk. Test split shipments, missing records, disputed deliveries, and requests outside policy.
- 03
Measure service outcomes
Inspect resolution, repeat contact, correct order lookup, escalation completion, satisfaction, and cost per resolved issue across channels.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Order-status enquiries
Return-process coordination
Store information and routing
Post-purchase service follow-up
Can it issue refunds automatically?
Connect only the actions your commerce workflow permits. Apply tool permissions and human approval to refunds or other consequential exceptions according to your policy.
Do we need to move customer support systems?
Use your existing commerce APIs and helpdesk connections. The agent looks up records, captures context, and moves the request through the workflow you already operate.
Which retail workflow should go first?
Order status is a clear starting point when the source data is reliable. Define resolution and escalation criteria, then review real conversations before expanding to more complex cases.
Keep exploring.
Resolve the question. Preserve the relationship.
Give customers answers grounded in your knowledge and actions connected to your systems. When a conversation needs judgment, hand it to a person with the issue, attempted steps, and customer context intact.
Explore solutionsCustomer follow-upContinue the conversation after the transaction.
Coordinate reminders, service updates, feedback, and renewal conversations using what you already know about the customer. Give every follow-up a clear purpose and every response somewhere useful to go.
Explore solutionsTools & IntegrationsConnect the conversation to the work behind it.
Give agents approved actions in your CRM, calendar, helpdesk and business systems. Turn a spoken request into a structured operation, then bring the result back into the conversation.
Explore productGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.