Give every conversation a deliberate data boundary.
Decide who can access conversation data, which providers may process it, where it is retained, and how it is removed. Connect those decisions to the workflow your customers and employees actually use.
A data-handling model that can be explained, configured, and reviewed.
Control follows the conversation.
Scope access to the right people
Separate organisations and assign roles around agent management, recordings, analytics, credentials, and administrative actions.
- Tenant and knowledge isolation
- SSO and custom roles
- Audit trails and scoped credentials
Define collection and retention
Set consent and recording behavior, choose retention rules, and decide which customer data belongs in long-term context.
- Per-tenant consent and recording controls
- Retention and secure recording access
- Zero Data Retention options
Control the wider data journey
Include providers, connected tools, exports, and backups when documenting how a conversation’s information moves.
- BYOK and provider policies
- Data residency and PII controls
- Data export and erasure workflows
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Map the information flow
Identify audio, transcripts, customer identifiers, retrieved knowledge, tool inputs, recordings, and analytics produced by the target workflow.
- 02
Set policy at each boundary
Assign purpose, authorised roles, location, retention, provider permissions, and deletion ownership to each relevant data category.
- 03
Test policy in the workflow
Exercise consent refusal, role restrictions, recording access, export, and deletion. Review connected systems and applicable agreements alongside the product configuration.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Sensitive customer conversations
Multi-tenant service delivery
Regional data requirements
Organisation-specific recording policies
What does Zero Data Retention mean for our workflow?
Define the intended data boundary and provider configuration for the deployment. Review recordings, application records, tools, and external services explicitly so your policy covers the complete journey.
Can different clients have different policies?
Yes. Tenant-specific recording, consent, retention, access, and provider settings support separate customer requirements. Document the shared-service responsibilities that still apply.
Are product controls the same as a compliance determination?
Controls support your operating policy and review. Applicable agreements, legal requirements, and any attestation claims need their own evidence and scope; assess them with the organisation’s responsible teams.
Keep exploring.
Give every conversation clear boundaries.
Control who can operate agents, what data they use, where workloads run and how information is retained. Bring enterprise governance into everyday voice workflows with organization-level policy and traceable actions.
Explore productEnterprise deploymentRun voice where your business needs it.
Match managed, dedicated, VPC, or on-premises deployment to your organisation’s network, data, and operating requirements. Define the responsibilities around the service as carefully as the voice experience itself.
Explore enterpriseKnowledge & MemoryAnswers grounded in your business. Context that carries forward.
Connect the information agents need to answer accurately and the context they need to continue a customer relationship. Keep business knowledge, structured records and conversation memory under organization-level control.
Explore productGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.