Meet customers in the language of their everyday life.
Build conversations around the languages your customers use, including Hindi, Hinglish, and other Indic languages. Coordinate recognition, voice, knowledge, and human routing so language is part of the whole customer journey.
A multilingual experience that carries meaning into the next action.
Actually, could we make that Thursday afternoon? And let the advisor know it’s for our second location.
Thursday at 2:30 works. I’ll add the location details, send your confirmation and brief your advisor.
Let the customer lead
Pin an agent to a language or detect what the caller speaks. Support conversations that move between languages naturally.
- Automatic language detection
- Hindi, Hinglish, and Indic options
- Code-switching and accent variants
Choose the right speech experience
Match recognition and voice providers to the language, vocabulary, channel, and tone of the workflow.
- Language-aware provider selection
- Voice previews and language settings
- Real-time translation
Carry context across the journey
Use language-aware knowledge and routing so the right answer and the right person remain accessible.
- Agent and request language preferences
- Language-based human routing
- Multilingual interface options
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Define your customer language mix
List the languages, regional vocabulary, names, and common mixed-language phrases callers use in the target workflow.
- 02
Rehearse the complete interaction
Test recognition, spoken responses, retrieved answers, tool inputs, and transfers with representative speakers and realistic call conditions.
- 03
Review by language
Inspect task completion, misunderstood details, transfer success, and response timing separately for each language and provider configuration.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
Multilingual customer support
Indic admissions enquiries
Regional sales qualification
Travel and guest services
Can a caller switch languages during the conversation?
Yes. Configure automatic detection and code-switching for the agent, then test the language combinations and domain vocabulary your customers actually use.
Should every language use the same providers?
Choose providers around the experience you need. Evaluate recognition, pronunciation, voice quality, latency, and cost for each language instead of assuming one configuration fits every audience.
How should we begin?
Choose one workflow and the languages your customers request most often. Set a clear human fallback and compare completed outcomes before extending the language mix.
Keep exploring.
Make the conversation feel at home.
Give customers a voice they can follow, in the language they choose. Shape pronunciation, pace and turn-taking together so the agent listens as carefully as it speaks.
Explore productVoice AI for educationGive every student enquiry a clear way forward.
Help prospective students understand programmes, arrange counselling, and complete the next administrative step. Support admissions teams with multilingual conversations and a structured record of each student’s interests and questions.
Explore industriesGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.