Names and business vocabulary
Test customer names, place names, product terms, and abbreviations. Include a way to repeat or spell an uncertain detail.
English conversations
Make every detail easy to follow.
Build an English conversation around the names, dates, and decisions your customer needs to understand. Match the voice to your service tone, then test the complete workflow on the channel your customers use.
Build for the way people speak
What to try in English.
Use these checks when rehearsing your own workflow. Listen to the spoken result and inspect the action it produces.
Numbers and commitments
Rehearse dates, times, reference numbers, and prices. Confirm consequential details before a connected tool takes action.
The actual listening channel
Compare browser audio and phone calls with representative callers. Review interruptions, background noise, and when a person should take over.
Your rehearsal script
Would you prefer Tuesday morning or Thursday afternoon?An original rehearsal line for checking whether two appointment choices remain easy to distinguish. This is a written test prompt, separate from the provider audio below.
- Choose one customer task and service tone.
- Try provider voices with your own vocabulary and rules.
- Review understood details, completed actions, and human handoffs.
Listen, compare, then build
English provider previews.
These recordings are published by the named providers to demonstrate their speech voices. A complete Voice workflow also includes recognition, reasoning, tools, and turn-taking.
3 provider previews
Thalia
Deepgram · Aura-2
English · American
Listen to the pacing, pauses, and sentence endings. Consider how they would fit a first customer conversation.
Provider-supplied audioDeepgram source
Andromeda
Deepgram · Aura-2
English · American
Compare the rhythm with the other English samples. Think about the amount of detail your customers need to hear.
Provider-supplied audioDeepgram source
Helena
Deepgram · Aura-2
English · American
Pay attention to emphasis and transitions between phrases. Shortlist a voice against your own service tone.
Provider-supplied audioDeepgram source