Keep the numbers and contact-centre stack your business runs on.
Bring Twilio, Exotel, Ozonetel or a SIP trunk into a voice operation that also works with Genesys, Five9, Avaya and Amazon Connect.
AI joins your existing calling operation with a defined human fallback.
A conversation, connected to your business.
Connect the call path
Choose managed numbers, hosted numbers or bring-your-own-carrier connectivity according to your operating model.
- Number provisioning and porting
- BYOC SIP trunks
- Secure media and signalling controls
Route to the right resource
Coordinate business hours, queues, skills and overflow so callers reach an appropriate next step.
- IVR and DTMF
- Skills-based routing
- Business-hours and overflow policies
Work with the human floor
Bring AI into the contact centre while supervisors and advisors retain their own tools and responsibilities.
- Warm and cold transfers
- Live listen, whisper and barge
- CCaaS adapter connectivity
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Choose your carrier model
Bring a trunk or select numbers and confirm channel requirements.
- 02
Map the routing
Define the AI entry point, queues, human destinations and after-hours behavior.
- 03
Prove both directions
Test inbound, outbound, transfers, recording controls and failure recovery on your configured path.
- 04
Operate with visibility
Review call events, provider health and conversation outcomes together.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
telephony
contact centre
contact centre automation
Do I need to replace my contact centre?
No. Use the carrier and CCaaS adapters to connect Voice to the operation you already run. Decide which work AI handles and where existing queues and advisors remain in control.
What should we validate before launch?
Test the permitted reads and writes, the identity and permissions of the connection, the handling of missing data, and the behavior when the receiving system is unavailable. Review the actual action result with the conversation.
Where do integration costs fit?
Voice plan allowances and external-service charges are separate considerations. Include your connected software subscriptions, carrier and provider usage, numbers and any agreed overage in the operating budget.
Keep exploring.
Bring AI to the numbers and calling systems you already use.
Connect business telephony to conversational agents without losing the operating choices behind it. Use managed numbers, existing carriers or SIP infrastructure for inbound service and outbound customer work.
Explore productAI + Human Contact CentreOne conversation. A coordinated AI and human team.
Let AI handle repeatable work while human agents focus on situations that need judgment. Keep routing, live supervision, customer context and quality review connected across the handoff.
Explore productContact centre automationBring AI into the operation your agents already run.
Connect voice automation with queues, routing, agent desktops, supervisor controls, and quality review. Automate suitable conversations while giving your people the context and visibility to own everything else.
Explore solutionsGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.