Let your support system pick up where the conversation left off.
Connect Zendesk or Intercom to grounded answers, structured issue capture and handoffs that give the next person useful context.
The receiving team gets the issue, the context and the next step.
A conversation, connected to your business.
Answer from your policies
Give the agent approved knowledge and a clear threshold for when an answer needs review.
- Knowledge retrieval with citations
- Confidence and escalation controls
- Customer-specific context
Capture an issue once
Collect a reference, the problem and the customer’s requested resolution in a consistent shape.
- Structured extraction
- Contact and history lookup
- Typed tool arguments
Improve the next interaction
Connect support outcomes to quality review rather than treating a completed call as a resolved issue.
- Context-rich human handoff
- Conversation QA and scoring
- Transcripts turned into regression tests
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Connect your support context
Choose the helpdesk account and approved knowledge sources for this organization.
- 02
Define resolution boundaries
Set the questions the agent can resolve and the requests that require a person.
- 03
Test an exception
Try an uncertain answer, a frustrated caller and an incomplete reference before launching.
- 04
Close the learning loop
Review resolution and handoff outcomes, then turn failures into tests for the next version.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
customer support
contact centre
quality and evaluation
Will the agent claim an issue is resolved just because the call ended?
Define success around the support outcome you care about. Use the external action result, disposition, customer feedback and review rubric to distinguish a finished conversation from a resolved request.
What should we validate before launch?
Test the permitted reads and writes, the identity and permissions of the connection, the handling of missing data, and the behavior when the receiving system is unavailable. Review the actual action result with the conversation.
Where do integration costs fit?
Voice plan allowances and external-service charges are separate considerations. Include your connected software subscriptions, carrier and provider usage, numbers and any agreed overage in the operating budget.
Keep exploring.
Resolve the question. Preserve the relationship.
Give customers answers grounded in your knowledge and actions connected to your systems. When a conversation needs judgment, hand it to a person with the issue, attempted steps, and customer context intact.
Explore solutionsAI + Human Contact CentreOne conversation. A coordinated AI and human team.
Let AI handle repeatable work while human agents focus on situations that need judgment. Keep routing, live supervision, customer context and quality review connected across the handoff.
Explore productQuality & EvaluationMake the next release better than the last conversation.
Turn production conversations into tests, evaluate the voice experience and compare agent changes before publishing. Give quality a repeatable workflow that includes knowledge, actions, timing and handoffs.
Explore productGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.