Create a recognizable voice for your customer experience.
Build a custom voice from an authorized sample, preview how it delivers your content and use it across suitable agent experiences. Keep the brand sound connected to language, channel and quality decisions.
A reusable custom voice profile evaluated on the conversations your business needs to have.
Actually, could we make that Thursday afternoon? And let the advisor know it’s for our second location.
Thursday at 2:30 works. I’ll add the location details, send your confirmation and brief your advisor.
Start from an authorized sample
Make the intended voice and its permitted use clear before creating the profile.
- Upload a voice sample through the custom-voice workflow.
- Store and manage the resulting voice in the voice catalog.
- Apply organization access and uploaded-data handling controls.
Make it work beyond a preview
Evaluate the voice on useful speech, including the difficult details.
- Preview names, numbers and business-specific phrases.
- Adjust supported delivery controls and pronunciation.
- Compare how the profile sounds in the intended language and channel.
Use the voice consistently
Connect the profile to agents while preserving the right operating boundaries.
- Assign the selected voice to an agent’s speech configuration.
- Test it with interruptions, confirmations and longer explanations.
- Review quality and provider compatibility as your customer journeys expand.
From a conversation
to a completed task.
Connect the steps that make the outcome possible.
- 01
Define the voice brief
Choose the intended identity, audience and authorized business use.
- 02
Create the profile
Upload an appropriate sample and configure the available provider workflow.
- 03
Audition the hard phrases
Listen to proper nouns, dates, addresses and the phrases customers must understand.
- 04
Apply and evaluate
Use the voice in a test agent, then review the full conversational experience.
Make it useful
in your business.
Start with a specific conversation, connect the right systems, and define what a successful outcome looks like.
A brand-owned voice for customer reception.
Consistent spoken guidance across a product’s voice surfaces.
Agency delivery of an authorized client voice profile.
Can I clone any voice from an uploaded recording?
Use samples you are authorized to provide and a voice whose intended use you have permission to create. Establish those rights before uploading a sample or deploying the resulting profile.
Will a cloned voice preserve quality in every language?
Quality and language support depend on the selected provider and profile. Preview the intended language and channel with realistic phrases, then evaluate the conversation before publishing.
How does a custom voice relate to agent behavior?
The voice controls how speech sounds; the agent configuration controls what it says and does. Test both together so a recognizable sound also delivers accurate answers, useful actions and appropriate handoffs.
Keep exploring.
Make the conversation feel at home.
Give customers a voice they can follow, in the language they choose. Shape pronunciation, pace and turn-taking together so the agent listens as carefully as it speaks.
Explore productQuality & EvaluationMake the next release better than the last conversation.
Turn production conversations into tests, evaluate the voice experience and compare agent changes before publishing. Give quality a repeatable workflow that includes knowledge, actions, timing and handoffs.
Explore productBuild a business with Vagary VoicePackage your expertise into a voice service customers buy.
Build a vertical offering, deliver client deployments, or embed voice in your existing product. Combine your domain expertise with branded experiences, reusable agents, isolated client organisations, and visibility into delivery costs.
Explore partnersGive every conversation
somewhere better to go.
Start with one agent. Build an operation around what works.